Paradisus Playa Del Carmen (Adults Only) Hotel, Playa del Carmen - Reviews, Room Options & Prices 2025

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About the Hotel

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Mexico, 77719

Paradisus Playa Del Carmen (Adults Only) is a 5-star luxury seafront resort surrounded by tropical mangroves, featuring private beach access, 4 swimming pools, and spectacular views of the Caribbean Sea and Cozumel Island. The AAA Four Diamond resort offers 14 restaurants, 16 bars, a VIP lounge, and a 25000-square-foot conference center.

Luxurious Suite Amenities

Paradisus suites feature sensory tubs, rainfall showers, and private terraces with hot tubs. Rooms include Smart TVs, kitchenettes with dining areas, and balconies overlooking tropical mangroves.

Diverse Dining Options

The resort's culinary offerings span 14 restaurants and 16 bars, including Mexican cuisine, grilled specialties, buffets, and themed venues. A swim-up bar, beach bar, and multiple lounges provide diverse beverage options.

Recreation and Wellness

Five outdoor swimming pools, a complimentary water park, and a health club form the recreational core. The spa offers body treatments, facials, and Thalassotherapy, while activities include golfing and snorkeling.

Beach and Attractions

Paradisus Playa Del Carmen provides access to renowned attractions including Playa del Carmen's 5th Avenue, Xcaret, Akumal, and Xel Ha. The property sits near Mayan archaeological sites like Tulum, Chichen Itza, and Coba.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior Suite

Max:

3 persons

52 m²

Bed options:

2 Double beds

Air conditioning

room details

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Master Suite

Max:

2 persons

83 m²

Bed options:

1 King Size Bed

Garden view

Shower

Balcony

room details

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Family Junior Suite

Max:

2 persons

62 m²

Bed options:

2 Double beds

Air conditioning

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Getting around

A guide to all available transportation options

City Center

Playa del Carmen 1.8 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 2.6 mi

Cancun (CUN) 33.1 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in public areas

Free parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Golf course
Yoga class

Guest Parking

Dryer

Services

Paid shuttle service
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Entertainment
Garden area
Spa & wellness center
Sauna
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Public Bath
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Mexico, 77719

Map view

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Mexico, 77719

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.9 mi

Beach

Point Esmeralda

4500 ft

Calle 88 Norte

Playa Publica 88

4300 ft

Beach

Grand Coral Beach Club

1.2 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

1.0 mi

Beach

Mamita's Beach Club

1.3 mi

Gallery

Tierra Huichol

1.1 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

4700 ft

Beach

Kool Beach Club

1.4 mi

Albatros

Martina Beach Club

1.2 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

1.2 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

4200 ft

Gallery

La Galeria de Playa Art Gallery

1.4 mi

Avenida entre 24 y 34 calles 5a

Caminarte

1.4 mi

Av.10 Manzana 144

The Union

1.0 mi

Beach

Shangri-la's Beach

1.8 mi

Gallery

Riviera Art Gallery

1.5 mi

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

1.5 mi

Museums

3D Museum of Wonders

1.9 mi

Store

ME Dive Center

1.3 mi

Shangri-la Caribe Beach Village Resort

1.1 mi

Church

Nuestra Senora del Carmen Catholic Church

1.8 mi

Beach

Playa Mamitas

1.4 mi

Beach

Playacar

1.6 mi

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1.6 mi

Cancun-Tulum Highway

Punta Venado Bike Park

1.4 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.9 mi

Golf Course

Grand Coral Golf Riviera Maya

2.3 mi

Nearby

Gallery

Galeria Luis Sottil

1700 ft

Gallery

Amate Gallery

1700 ft

Restaurants

Bana Restaurant

100 ft

5a Avenida S/N

Fuego

0 ft

Av. Quinta 569 Paradisus La Perla

Olio

2300 ft

5a Avenida S/N Cor. Calle 88 Mz 569

Sal. Steak - Cave

1100 ft

5 Av Esquina Con Calle 112 Paradisus Playa Del Carmen

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

8.0

Location

7.0

Service

8.8

Dining

6.8

John

United States of America, March 2025

5.4/10

My stay at Paradisus Playa Del Carmen was enjoyable, highlighted by really good staff service that truly made a difference. While the food was decent, nothing stood out as amazing. I did face some challenges with beach conditions due to seaweed, and the air conditioning in our room was a bit loud at times. Overall, I appreciated the luxurious atmosphere and thoughtful amenities, but there are areas that could be improved.

Rooms

8.0

The suite was well-appointed with a nice layout, making it easy to move between the room and pools, though the air conditioning was somewhat noisy.

Service

10.0

The staff provided great service, remembered our preferences, and added special touches for my daughter's birthday, leaving us grateful for their attentiveness.

Location

7.0

The beach was disappointing due to significant seaweed, which affected the overall experience, but the resort's layout and access to pools were otherwise convenient.

Dining

7.0

Dining options were alright; the food at the buffet could have been better, but there were safe gluten-free options available, especially appreciated by my family.

Facilities

8.0

The resort's facilities were well-maintained and upscale, though I found the pool too deep for easy enjoyment with kids.

Bill

United States of America, February 2025

5.2/10

I recently stayed at Paradisus Playa Del Carmen and had a mixed experience. The service was excellent overall, especially from the staff like Raul and the entertainment team, but the resort felt overbooked this time. My room was clean and well maintained, yet I faced issues with negotiating reservations and amenities that were supposed to be standard. Overall, the beautiful environment and friendly staff provided for a decent stay, but the inconsistencies left me feeling a bit frustrated.

Rooms

7.0

My swim-up suite was incredibly spacious and kept very clean, but I did notice some areas needed more maintenance, like peeling paint.

Service

9.0

The service was by far the best part of my experience; the concierge Raul was very helpful and made my stay comfortable.

Location

7.0

The location is nice but the beach isn’t as great due to a long walk through the mangroves. I wish the beach views from the Ocean View rooms were better.

Dining

7.0

The food options were good, especially in the specialty restaurants, but the buffet could use some improvement.

Facilities

6.0

Facilities were plentiful, but the 24-hour coffee bar wasn’t open when I needed it. Overall, they could maintain the hotel a bit better.

Jeff

United States of America, February 2025

6.6/10

My stay at Paradisus Playa Del Carmen was an lovely experience! The luxurious accommodations and warm service notably enhanced my vacation. I loved the beautiful swim-up room and the attentive butler service, though I did find some areas needing improvement, like the privacy in the bathroom and the beach conditions. Overall, I left feeling relaxed and eager to return.

Rooms

8.0

I enjoyed the spacious, clean room, equipped with a Nespresso machine and a nice balcony jacuzzi. However, there was a lack of privacy with the bathroom layout, which used a glass door and window.

Service

10.0

The level of service was really good, especially from my butler who surprised us with treats and went above and beyond to accommodate our requests. The staff was always friendly and helpful.

Location

8.0

The resort is well-located near several amenities, though the beach was occasionally affected by seaweed. The surrounding area offered beautiful views and was easy to navigate, but some pathways were longer than expected.

Dining

9.0

I was impressed with the variety of dining options available and the quality of food. The highlight was definitely the very nice surf and turf upgrade at Olio. Breakfast, however, could improve, especially the coffee.

Facilities

8.0

The pools were well-maintained and there were plenty of activities available, though the main pool being too deep made it difficult for kids at times. The kids' area was nicely designed, but crowded.

George

United States of America, December 2024

7.4/10

I had a good time overall, with a few notable frustrations. The Family Concierge services were definitely worth it for our family, making dining reservations easier, and the beach by our area had some beautiful moments despite being affected by seaweed. The layout of the hotel was impressive, but I did experience issues with communication and some aspects of maintenance that could use improvement.

Rooms

8.0

My suite was spacious and had a nice layout, though the bathroom design lacked privacy with its glass door and window. The Nespresso machine was a great addition, making mornings a bit brighter.

Service

7.0

Raul, our concierge, went above and beyond to make our stay comfortable, but communication with staff was sometimes challenging, leading to confusion about our requests.

Location

7.0

The hotel was well-located, especially being right next to the pool and beach, but the main lobby and restaurants were a bit of a hike, especially with kids in tow.

Dining

6.0

Dining options varied in quality; while I enjoyed the Teppanyaki restaurant, the overall food experience was hit or miss. A noticeable letdown was the breakfast coffee.

Facilities

7.0

The facilities offered a nice setup and plenty of dining spots, yet I noticed some maintenance issues that hindered the overall experience, like a few out-of-order areas.

Philip

United States of America, November 2024

5.0/10

My stay at Paradisus Playa Del Carmen was a mixed bag. While the resort had beautiful facilities and great room sizes, the dining experience left a lot to be desired, and the isolation from nearby attractions made it feel confining over time. It was fantastic to see friendly staff doing their best, but I often found the food options repetitive and the atmosphere lacking a true Mexican identity.

Rooms

9.0

My room was gorgeous and modern, with great space to relax. I was near the pool, which made it super convenient to enjoy the amenities.

Service

8.0

The staff were attentive and friendly, especially the ones around the pool. They made us feel welcome and were quick to assist with requests.

Location

6.0

The resort's isolation was a double-edged sword. While it allowed for peace and quiet, it also meant limited options for dining or exploring outside the hotel.

Dining

5.0

The restaurants had decent food, but the selections felt repetitive, and the quality varied. For a five-star price, I expected better.

Facilities

7.0

I enjoyed the well-kept grounds and the various activities available. However, some amenities, like the spa, felt overpriced compared to the overall experience.